Shipping policy

Shipping Policy

Effective date: November 6, 2026

Shipping Area

We ship to street addresses and PO Boxes in all 50 United States, including Alaska and Hawaii, and Washington, D.C. We do not ship to U.S. territories, APO, FPO, or DPO addresses, or international destinations.

PO Boxes

We accept delivery to PO Boxes within all 50 U.S. states and Washington, D.C. Enter your complete PO Box number, city, state and ZIP code at checkout. PO Box orders are sent through a carrier service that supports PO Box delivery. The same free shipping and estimated delivery timeframe stated below apply.

Shipping Cost

Standard shipping is free on all orders within our service area. No minimum order amount is required.

Order Cutoff and Processing Time

Our order cutoff is 5:00 PM Central Time (America/Chicago), Monday through Friday. Orders received after the cutoff or on weekends are processed starting the next business day. Orders are normally processed within 1 to 3 business days, Monday through Friday, excluding U.S. federal holidays. Processing time is separate from transit time.

Transit Time and Estimated Delivery

Standard transit normally takes 3 to 5 business days after shipment, Monday through Friday. The estimated total delivery period is 4 to 8 business days, including processing and transit. Delivery dates are estimates and may be affected by weather, carrier delays, high order volume, or other circumstances outside our reasonable control.

Carriers and Tracking

Orders may be shipped by USPS, UPS, or FedEx. When tracking is available, a shipping confirmation will be sent to the email address provided at checkout. Tracking may take up to 48 hours to update after the carrier receives the package.

Address Accuracy

Customers are responsible for providing a complete and accurate shipping address. Contact us within 12 hours if a correction is needed. We cannot guarantee changes after processing begins. Additional costs caused by an incorrect or incomplete address may be charged to the customer.

Lost, Stolen or Damaged Packages

If tracking shows an unusual delay or a package arrives damaged, contact us promptly with your order number and supporting photographs when applicable. We will assist with a carrier investigation. A package shown as delivered should first be checked with household members, neighbors, and the carrier. Replacement or refund eligibility depends on the investigation and applicable law.

Contact Us

Email: support@castwelltackle.com

Phone: +1 901-415-0548

Customer service hours: Monday through Friday, 9:00 AM to 5:00 PM Central Time, excluding U.S. federal holidays.