FAQ
Frequently Asked Questions
Where do you ship
We ship to street addresses and PO Boxes in all 50 United States, including Alaska and Hawaii, and Washington, D.C. We do not ship to U.S. territories, APO, FPO, or DPO addresses, or international destinations. PO Box delivery is accepted within this service area with the same free shipping and estimated delivery timeframe. Please enter a complete PO Box number, city, state and ZIP code.
How much is standard shipping
Standard shipping is free on all orders within our shipping area.
How long will my order take
Orders normally require 1 to 3 business days for processing and 3 to 5 business days for transit. Estimated total delivery time is 4 to 8 business days. Our order cutoff is 5:00 PM Central Time (America/Chicago), Monday through Friday.
How can I track my order
When your order ships, we will email tracking information when available. Tracking may take up to 48 hours to update.
Can I change or cancel an order
Contact us within 12 hours after ordering. We will try to help, but changes cannot be guaranteed after processing begins.
What is the return period
Eligible products may be returned within 30 calendar days after delivery. Contact us for authorization before shipping a return.
Who pays return shipping
Return shipping is free for eligible defective and non-defective new products, including change-of-mind returns. Return by mail using the prepaid label included in your package. We charge no restocking fee. Contact us if you need a replacement label.
When will I receive my refund
Refunds are processed within 10 calendar days after we receive your return. Approved refunds are issued to the original payment method. Your bank or payment provider may take additional time to post the credit.
Do you offer a warranty
We offer a 90-day limited quality guarantee for verified material or manufacturing defects under normal intended use. It does not cover normal wear, misuse, corrosion caused by improper care, accidents, unauthorized modification, or failure to follow instructions.
Are fishing accessories included with bags and cases
Only items listed under Package Contents on the product page are included. Fishing rods, reels, lures, tools, bottles, and accessories shown for demonstration may be sold separately.
Are products waterproof or rustproof
Use the protection rating stated on the individual product page. Water-resistant does not mean waterproof. Corrosion-resistant materials still require cleaning, drying, and maintenance, especially after saltwater use.
How do I contact Castwell Tackle
Email support@castwelltackle.com or call +1 901-415-0548, Monday through Friday, 9:00 AM to 5:00 PM Central Time, excluding U.S. federal holidays.