Refund policy
Return and Refund Policy
Overview
This Return and Refund Policy explains the conditions for returns, exchanges, and refunds for purchases made from Castwell Tackle at https://castwelltackle.com. By placing an order, you agree to this policy.
30 Day Return Period
You may request a return within 30 calendar days after the date your order is delivered. To begin a return, contact us before sending any product back. Unauthorized returns may be refused.
To qualify for a return, the product must be unused, unmodified, undamaged, and returned with its original packaging, accessories, manuals, and labels. Proof of purchase is required.
Nonreturnable Items
Used, altered, damaged, or incomplete products are not eligible for return unless the product arrived defective or damaged. We apply the same 30-day return policy to all new products, including discounted products; we do not exclude products merely because they are on sale.
Damaged Incorrect or Defective Products
Inspect your order promptly after delivery. If an item is damaged, defective, or different from what you ordered, contact us with your order number and clear photographs. If the claim is approved, we will provide an appropriate replacement, refund, or return instructions and cover reasonable return shipping costs.
Return Shipping
We accept returns of eligible new products within 30 calendar days of delivery, whether defective or non-defective, including change-of-mind returns. Returns are made by mail. A prepaid return shipping label is included in your package at no cost; contact support@castwelltackle.com if you need a replacement label. Return shipping is free and we do not charge a restocking fee.
Refunds
We process refunds within 10 calendar days after receiving your return. We inspect the returned product and notify you of the outcome, and approved refunds are issued to the original payment method within that period. Your bank or payment provider may take additional time to post the credit.
If a refund does not appear after the applicable processing period, contact your bank or payment provider first and then contact us.
Exchanges
We accept exchanges for eligible products. For faster service, return the original item and place a new order after the return is approved. We will replace verified defective, damaged, or incorrectly shipped products at no additional product cost.
Order Cancellation
You may request cancellation or modification within 12 hours after placing an order. We cannot guarantee changes once an order has entered processing or has shipped. Shipped orders must follow the return process.
Return Address
Do not send a return without authorization. Approved returns should be sent to: PAUL S FISHING TACKLE LLC, 10921 E Diamond Ave, Mesa, AZ 85208, United States.
Contact Us
Email: support@castwelltackle.com
Phone: +1 901-415-0548
Customer service hours: Monday through Friday, 9:00 AM to 5:00 PM Central Time, excluding U.S. federal holidays.